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We can provide you with a replacement card and/or a cash advance up to $1,000 (service charges apply) if you are traveling. If you're traveling outside Canada and the US, call us collect at 1-90. If your card is lost or stolen, call Customer Service immediately at 1-80. How do I replace my Canadian Tire Bank issued MasterCard? How do I change my address information with Canadian Tire Bank?
How do I request a credit limit increase for my Canadian Tire Bank issued credit card?
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Organize your finances and even download your information directly to money-management tools like QuickBooks ® and Microsoft ® Money
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Update your personal information including your phone number and employment information. What are the benefits of using My Online Account?Īccess your account details 24 hours a day, seven days a week Some basic personal information to help us confirm your identity and set up security features How do I access my credit card account online? Please visit for more information about FCAC. If you have a complaint or concern regarding Canadian Tire’s privacy policies, you may contact Canadian Tire’s Chief Privacy Officer at:Įmail: you have a complaint or concern regarding Canadian Tire Bank’s compliance with financial consumer protection measures that apply to federally regulated financial institutions, you may contact the Financial Consumer Agency of Canada (FCAC) at: Ombudsman for Banking Services and InvestmentsĢ0 Queen Street West, Suite 2400 P.O.
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The OBSI is an independent, confidential and free dispute resolution service for consumers with a complaint that cannot be resolved with their financial institution. If the steps listed above have not resolved your complaint to your satisfaction or 56 days have elapsed since we have received your complaint, you may contact the Ombudsman for Banking Services and Investments (OBSI). Step 3 – Ombudsman for Banking Services and Investments To escalate a complaint related to a credit card product or any other matter, call 1-80 and ask that your complaint be directed to the Complaint Resolution Team. To escalate a complaint related to a deposit or tax free savings product, call 1-86 and ask that your complaint be directed to the Complaint Resolution Team. The Complaint Resolution Team will make every effort to resolve your concerns and keep you informed of the status of your complaint. If your complaint is not resolved to your satisfaction at Step 1, you may escalate your concerns to the Complaint Resolution Team. Also, if your concern is not resolved at Step 1 within 14 days, it will automatically be escalated to the Complaint Resolution Team. If your complaint is related to a credit card product or any other matter, you may contact us by calling 1-80.Īt any point during Step 1, you may request that your concerns be escalated to Canadian Tire Bank’s Complaint Resolution Team. If your complaint is related to a deposit or tax free savings product, you may contact us by calling 1-86. The Customer Relationship Representatives will attempt to resolve your concerns at Step 1, and as appropriate, will obtain support from a Supervisor or Manager to resolve your complaint. The first step to resolving a complaint is to contact us directly. When you have a concern or complaint, we encourage you to tell us about it by following our Complaint Resolution Process. At Canadian Tire Bank, we are committed to building lifetime relationships with our customers by providing superior customer service.
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